Frequently Asked Questions
Orders & Shipping
How long does order processing take?
All Firefly Jar Co. candles are hand-poured in small batches. Orders typically process within 1–3 business days before shipping.
How long does shipping take?
Standard shipping typically arrives within 3–7 business days, depending on destination.
Do you offer local delivery in the Nashville area?
Yes. Local delivery is available at select times.
Do you offer free shipping?
Free shipping promotions may be offered seasonally or for orders above certain thresholds. Please check the homepage or checkout for current offers.
Can I change or cancel my order?
Orders begin processing quickly. Please contact us as soon as possible at fireflyjarco@gmail.com and we'll do our best to assist.
Returns & Replacements
What is your return policy?
Due to the nature of candle products, we do not accept general returns. However, customer satisfaction is very important to us — please contact us if there is any issue with your order.
What if my candle arrives damaged?
If your order arrives damaged, please email fireflyjarco@gmail.com within 48 hours with photos of the item and packaging, and we will gladly send a replacement.
Candle Care & Burning
How long should I burn my candle the first time?
Allow the wax to melt fully across the surface during the first burn (typically 2–3 hours) to prevent tunneling.
How do I prevent tunneling?
Always allow the wax to reach a full melt pool and trim the wick to ¼ inch before each burn.
How long do your candles burn?
Burn times vary by size, but most Firefly Jar Co. candles burn approximately 35–50 hours with proper care.
Why is my candle smoking?
This usually occurs when the wick is too long. Trim the wick to ¼ inch before lighting to maintain a clean, even burn.
Ingredients & Quality
What type of wax do you use?
We use clean-burning soy wax blends designed for long, even burn performance.
Are your candles phthalate-free?
Yes. Our fragrance oils are carefully selected and phthalate-free.
Where are your candles made?
All Firefly Jar Co. candles are hand-poured in small batches in Tennessee.
Are your candles pet-safe?
When used as directed in a well-ventilated space, our candles are generally safe for homes with pets. As with any candle, keep burning candles out of reach of pets and children.
Products & Collections
Do scents rotate seasonally?
Yes. Many of our fragrances are released seasonally, while select signature scents are available year-round.
Will sold-out scents return?
Some seasonal scents return annually, while limited releases may only be available once.
Do you offer gift sets?
Yes. We offer curated seasonal collections and gift sets throughout the year.
Do you create custom or private-label candles?
Yes. We offer custom candles for businesses, events, and corporate gifts. Please contact us for details.
Brand & Mission
What is Firefly Jar Co.?
Firefly Jar Co. is a Tennessee-based candle company crafting small-batch, hand-poured candles inspired by local places, seasons, and experiences.
Do you support local causes?
A portion of our proceeds support Friends of Warner Parks and Friends of Radnor Lake that help preserve and protect local outdoor spaces.
Where can I buy Firefly Jar Co. candles in stores?
Our candles are available in select retail locations. Follow us on social media to see current stock lists.
Wholesale & Partnerships
Do you offer wholesale pricing?
Yes. Retailers interested in carrying Firefly Jar Co. candles may contact us at fireflyjarco@gmail.com.
Do you create candles for events or corporate gifts?
Yes. We offer custom labeling and bulk order options for weddings, corporate events, and special occasions.